Booking Deposit.
At this time you will be asked to pay an initial deposit of  25% of the total
cost of the rental. This payment should be made promptly, normally within
three days of  reserving  a property for you,  unless otherwise arranged.

Payment of Balance.
The balance of  the  holiday cost  must be paid at  least six weeks prior to
departure. This allows us time to send your keys and information pack etc.
If you arrange your holiday within  six  weeks of arrival  then full  payment 
is due at the time of the booking. 

Terms & Conditions.

Acceptance of Terms and conditions.
Full payment or payment of the deposit itself indicates acceptance of these terms and
conditions, which form a contract between you and the villa owners or their agents

Occupancy.
Your accommodation is available from 4pm on day of arrival and must be vacated by 10am on day of departure. The maids need this time to prepare the accommodation properly for incoming guests.However if circumstances permit these times may be varied, but this must
be pre-arranged

Party Size.
At no time must any more persons occupy a property than agreed at the time of booking, except with prior written agreement. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.

Arrival.
Immediately upon arrival at your holiday home please familiarize yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces etc. Please also read fully the information sheets provided with the house directions.

Insurance.
Holiday, personal and travel insurance are essential for your own protection and we strongly recommend that your holiday, you and all members of your party be suitably insured. Insurance is not included with villa rentals.

Payments.
Payments should be made in accordance with the instructions sent with our confirmation. Where a property is held with a deposit rather than full payment then the balance must be received at least six weeks before arrival. If full payment is not received by that time we may readvertise the holiday.   If payment is in currency other than GBP then we reserve
the right to adjust your final payment in the case of adverse currency fluctuations or
excessive bank charges. Remember that we must receive the quoted GBP rental amount
at our bank (or close to it) so you should take this into account when deciding with your
bank the correct method and amount to wire.

Breakages, Damage and Property Care.
We trust you to report any breakages or damage to us and request that the property is left in a clean and tidy state. You may be required to pay for any repairs, replacements or extra cleaning as necessary.

Property Standards .
We have carefully selected and inspected all the properties that we advertise and we
endeavor to maintain high standards. However, inevitably, items break or require
maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are private homes - please
leave the villa in a reasonably clean and tidy condition. We reserve the right to charge
for extra cleaning if necessary.

Satellite TV.
Where we state that a property has Satellite T.V. a card may be required to receive a full
service, otherwise the number of English speaking channels may be very limited.

Problems with property.
If you have a problem during your holiday, immediately inform the local agent who will then endeavour to put things right, If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Problems affecting your stay will always be treated the same day although there may be times, such as weekends and public holidays, when repairs may take longer.

Heating and Air conditioning.
All properties have winter heating, this may either be by butane gas heaters, oil filled
radiators and/or log fires. Logs for fireplaces may be purchased locally at an extra cost (where applicable). Air-con when available is an extra and is usually paid by meter.

Pools.
Most are usually maintained and in commission from Easter to the end of October
(although some are maintained year round). Occasionally guests do swim in the winter months even though the water does tend to be on the cold side. Sometimes pool
equipment breaks or needs maintenance. We cannot be held responsible if a pool is not
in commission due to circumstances beyond our control though every effort will be made
to solve any problem as quickly as possible. Use of swimming pool is at guests own risk
and we specifically request the supervision of children at all times whilst in the pool area.

Included in cost.
Pool and garden maintenance, Local information notes and maps, All water and electricity, All local and other taxes, All bed linens. Cleaning before and after stay.

House keys and property use.
You are responsible for the keys whilst they are in your possession and for their safe return to the villa owner or agent. Our information pack may include certain instructions relating to your property and the safe use of equipment etc these should be followed.

Safety.
The owners and their agents cannot be held responsible for personal injury or accident however caused and therefore advise guests have full personal and holiday insurance.

Force Majeure.
We we cannot accept liability or pay any compensation where the performance or prompt performance is prevented or affected by 'force majeure'. Force majeure referes to any event which we could not, foresee or avoid. Such events may include, war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical problems, with transportation, closures of airports, changes to flight times and ferries, quarantine, epedemics, weather, government action or any other events outside our control.

Rights of Access.
The representatives or their subcontractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Hirer's Responsibilities.
The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. The hirer shall ensure that no member of the party engages in any activity in or around the swimming pool which may cause offence to neighbours or pollution to the water or damage to the structure or filtration equipment - this includes unacceptable antisocial behavior. Also, to ensure that the Barbecue is cleaned and that all rubbish is placed in the communal dustbins at roadsides.

Car Hire.
All our country villas are accessible by family saloon car year round, however we advise
the hire of 4x4 vehicles for some properties during the winter months (Dec-April) when
rain can temporarily damage farm tracks. Large vans or people mover type vehicles
are not generally advised for our rural properties. Any contract guests may make with
third party companies recommended by us do not assume any responsibility on the part
of us, the villa owners or agents.

Key/Security/Damage Deposit.
With some properties we charge a small security deposit.   This is to ensure that the villa is
left reasonably tidy, free of damages and that the keys are left at the property. Deposits are usually returned to you within ten days of your holiday. Deposits can be returned to UK or Spanish bank accounts only.

General .
All our houses are traditional and rural properties. They are prepared with
every care, but remember they are private houses and not hotels. They are taken at
guests own risk and the villa owners or agents are not liable for damages or injury to
person or any property belonging to any person. No liability is accepted whatsoever for
any aspect of the arrangements and, in particular, for any loss, personal injury or death however incurred. Although all reasonable endeavors are made to ensure the accuracy
of information provided and the quality and facilities of the villas, we cannot accept any liability whatsoever for problems that occur while guests occupy the villa of their choice.
All information has been provided in good faith and no liability is accepted for
any misrepresentation of villa material or accommodation. Disputes are referred
to Spanish law.

Alternative Accommodations.
We reserve the right to provide alternative accommodation if due to circumstances beyond our control a property is unavailable for occupancy or rendered unsuitable for occupancy during your stay. In these circumstances the alternative accommodation will be comparable to the property contracted. In certain circumstances when we are unable to offer alternative accommodation, and at our own discression, we may pay for emergency accommodation, the total daily cost of which will not be more than the daily cost of the contracted accommodation. Local alternative pensions are suggested in our information pack.

Descriptions & Website accuracy.
All information contained on our websites has been compiled from up to date details and
we have taken care to ensure its accuracy. There may however be occasions when an
advertised facility is either modified or unavailable. Such situations may be dictated by local
circumstances, necessity for maintenance, local construction work, water shortages, adverse
weather, fuel shortages, power cuts, and other circumstances beyond our control. If we are
advised of this, we will of course inform you as soon as possible, but we cannot be
held liable in such circumstances.

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